Terms & Conditions
1. About these terms
These Terms are a contract between you and Pillar OS (operated from Dubai, UAE) (“Pillar OS”, “we”), governing your use of the Pillar OS web app at getpillaros.com. By creating an account or using the service you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the service.
2. What Pillar OS is — and is not
Pillar OS is a software dashboard that helps Dubai landlords and agents organise their rental portfolio: storing documents, extracting data, tracking leases and costs, showing estimated values and benchmarks from public Dubai Land Department (DLD) data, sending reminders, and generating documents such as rent-renewal notices. It is not, and does not provide:
- legal advice — generated documents and rent-increase calculations are tools, not legal advice;
- a RERA-licensed service — we are not a licensed real-estate or property-management entity and do not register Ejari or file with the DLD on your behalf (any such registration is only an optional referral to a licensed third party);
- a valuation / appraisal service — estimated values and comparables are automated, informational estimates from public data and must not be relied on as a formal valuation;
- financial, tax, brokerage, or investment advice, and there are no bank integrations or payment-account access.
You are responsible for verifying any output before relying on it.
3. Eligibility and accounts
You must be at least 18 and able to enter a binding contract. You sign in with Google. You are responsible for activity under your account and for keeping your Google account secure.
4. Your content and responsibilities
You retain ownership of the data and documents you upload. You grant us a limited licence to host, process and display them solely to provide the service (including sending document content to our extraction provider, Anthropic, to read it — see the Privacy Policy for how Anthropic handles that content). You confirm you have the right to upload your content, including any third-party data such as tenant details, and that doing so breaks no law. You must not upload unlawful content, breach security, scrape or overload the service, reverse-engineer it, or use it to build a competing product.
5. Subscriptions, billing and trials
Pillar OS offers tiered plans at the prices shown in-app. During the current private beta the service is free and no payment is taken. When paid billing is live, subscriptions are billed in advance (monthly or annual) via Stripe, at the prices and any annual discount shown at checkout, and may be subject to UAE VAT where applicable. You can cancel anytime, effective at the end of the current billing period; except where required by law, fees already paid are non-refundable. We may change prices on prior notice, effective at your next renewal.
6. Usage limits and fair use
To protect availability and control cost, the service enforces per-user and global rate limits (on extraction, uploads, and fresh valuation pulls) and tier-based storage limits. We may throttle or suspend usage that exceeds these limits or that we reasonably believe is abusive.
7. Third-party data and availability
The service relies on third parties (Supabase, Anthropic, Google, DLD/Dubai Pulse open data, and others listed in the Privacy Policy). DLD-derived figures are only as accurate and current as the underlying public data, which we do not control or warrant. We aim to keep the service available but do not guarantee uninterrupted or error-free operation.
8. Intellectual property
The service — its software, design and content (excluding your content) — belongs to Pillar OS and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it under these Terms.
9. Disclaimers and limitation of liability
To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind. Estimated values, comparables, rent recommendations and generated documents are informational and not professional advice. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages or lost profits or data, and our total aggregate liability is limited to the fees you paid us in the 12 months before the claim (and, during any period the service is provided free, our aggregate liability is limited to AED 500).
10. Indemnity, termination and governing law
You agree to indemnify us against claims arising from your content, your breach of these Terms, or your misuse of the service. You may delete your account at any time; we may suspend or terminate access for breach, non-payment, or unlawful or abusive use. These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, and disputes are subject to the exclusive jurisdiction of the Dubai Courts.
11. Changes & contact
We may update these Terms and will give notice of material changes. Contact: legal@getpillaros.com.